Terms of service
Overview
Welcome to Sorted Men.
These Terms of Service apply to your use of this website, online store and any related services operated by Sorted Men Ltd (“Sorted Men”, “we”, “us” or “our”).
By accessing our website, browsing our products, creating an account, completing an assessment, placing an order or using any of our services, you agree to these Terms of Service, our Privacy Policy and our Refund Policy.
If you do not agree to these Terms, you should not use this website or purchase products from us.
Our website is powered by Shopify, which helps us provide our online store, checkout, payments and related e-commerce services.
1. About Us
This website is operated by:
Sorted Men Ltd
42A High Street Broadstairs Kent CT10 1JT
United Kingdom
Email: info@sortedmen.co.uk
2. Eligibility and Use of the Website
You must be at least 18 years old to purchase products from this website.
By using this website, you confirm that:
· You are at least 18 years old.
· The information you provide is accurate, complete and up to date.
· You are using the website for personal, lawful purposes.
· You will not misuse the website or attempt to interfere with its operation or security.
We reserve the right to refuse service, cancel orders, suspend accounts or restrict access to the website where we reasonably believe there has been misuse, fraud, unlawful activity or breach of these Terms.
3. Our Products
Sorted Men sells men’s wellness products, including food supplements and related wellness products.
Our supplement products are not medicines and are not intended to diagnose, treat, cure or prevent disease.
· There is an error in pricing or product information
· We suspect fraud or misuse
· We are unable to deliver to your address
· The order appears to be for resale or commercial use
· A pharmacy or clinical partner declines supply where applicable
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
Product information on this website is provided for general information only and should not be treated as medical advice. You should speak to a qualified healthcare professional before using any supplement if you:
· Are taking medication
· Have a medical condition
· Are under medical supervision
· Have allergies or intolerances
· Are unsure whether a product is suitable for you
You must always read the product label, ingredients, directions for use and warnings before using any product.
We make every effort to ensure that product descriptions, images, ingredients, pricing and availability are accurate. However, we do not guarantee that product colours, packaging or appearance will always match exactly what appears on your screen.
We may change, update, discontinue or withdraw products at any time.
4. Pharmacy-Led or Prescription Products
Where prescription-only medicines, pharmacy medicines, clinical consultations or pharmacy-led services are made available through Sorted Men, these will be supplied by appropriately registered pharmacy, prescribing or clinical partners.
Sorted Men Ltd is not a pharmacy unless clearly stated.
Where a pharmacy, prescriber or clinical partner is involved, they may carry out their own assessment, approve or decline a request, provide their own terms, and process your information under their own privacy notice.
We cannot guarantee that a prescription or pharmacy-led product will be supplied. Suitability will depend on the relevant clinical or pharmacy review.
5. Health Assessments and Information
You may be asked to complete an assessment, questionnaire or consultation form for certain products or services.
You agree that any information you provide must be accurate, complete and truthful.
You must not use another person’s details or provide misleading health information.
Failure to provide accurate information may affect product suitability and could put your health at risk.
Sorted Men does not replace your GP, pharmacist or healthcare provider. If you have symptoms, a medical concern, or are unsure about your health, you should seek advice from a qualified healthcare professional.
6. Orders
When you place an order on our website, you are making an offer to buy the products in your basket.
Your order is accepted only when we confirm acceptance and dispatch the goods, or otherwise confirm that the order has been accepted.
We reserve the right to decline or cancel an order where:
· The product is unavailable
· Payment is not authorised
7. Prices and Payment
Prices are shown on the website and may change from time to time.
Unless stated otherwise, prices include VAT where applicable but exclude delivery charges, which will be shown at checkout.
Payment must be made using one of the payment methods offered at checkout.
You confirm that you are authorised to use the payment method provided.
We may correct pricing errors at any time. If a pricing error affects your order, we will contact you and give you the option to proceed at the correct price or cancel the order.
8. Delivery
We will deliver products to the address provided at checkout.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by delivery partners, customs, incorrect delivery details, events outside our control or other circumstances beyond our reasonable control.
Risk in the products passes to you when the goods are delivered to you or to a person nominated by you to receive them.
Ownership of the products passes to you once we have received full payment.
9. Returns, Cancellations and Refunds
Returns, cancellations and refunds are handled in accordance with our Refund Policy.
For health, hygiene and safety reasons, opened, used, unsealed or partly consumed supplement products cannot normally be returned unless they are faulty, damaged or incorrectly supplied.
Your statutory rights are not affected.
10. Promotions, Offers and Discounts
We may offer promotions, discount codes, bundles or special offers from time to time.
Promotions may be subject to separate terms, expiry dates, product exclusions or availability limits.
We reserve the right to amend, withdraw or cancel promotions at any time where necessary.
Discount codes cannot usually be applied retrospectively to orders already placed.
11. Account Security
You may be able to create an account on our website.
Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Any sale made through this website is between you and Sorted Men Ltd, not Shopify.
Shopify is not responsible for products purchased from Sorted Men or for any issue relating to your order, delivery, return or product use.
You are responsible for keeping your login details secure and for all activity under your account.
You must notify us immediately if you believe your account has been accessed without permission.
We may suspend or close accounts where we reasonably suspect misuse, fraud, breach of these Terms or unlawful activity.
12. Intellectual Property
All content on this website, including logos, branding, product names, text, images, graphics, layout, design, icons, videos and other materials, belongs to Sorted Men Ltd or its licensors.
You may use the website for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, sell, exploit or use any website content without our prior written permission.
The Sorted Men name, logo, product names, designs and slogans must not be used without our written consent.
13. Reviews, Feedback and User Content
If you submit reviews, comments, suggestions, images, feedback or other content to us, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.
You give us permission to use, reproduce, edit, publish and display that content for business, marketing, website and promotional purposes.
We may remove or edit user content where we consider it inappropriate, misleading, unlawful, offensive or in breach of these Terms.
You must not submit false, misleading or incentivised reviews unless the incentive is clearly disclosed.
14. Website Information and Health Content
The information on this website is provided for general information and educational purposes only.
It should not be relied upon as medical advice, diagnosis or treatment.
You should always consult a qualified healthcare professional if you have health concerns or before starting any new supplement, especially if you have an existing medical condition or are taking medication.
We do not guarantee that any product will produce a specific result. Results may vary depending on the individual, lifestyle, diet, health status and product use.
15. Third-Party Links and Services
Our website may contain links to third-party websites, tools, apps or services.
We are not responsible for the content, accuracy, security, policies or practices of third-party websites or services.
Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.
16. Shopify
Our website is powered by Shopify.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you acknowledge that you have read and understood our Privacy Policy.
Where pharmacy, prescribing or clinical partners are involved, they may also process your personal information under their own privacy notices.
18. Prohibited Uses
You must not use this website:
· For any unlawful purpose
· To submit false or misleading information
· To impersonate another person
· To interfere with the website’s security or operation
· To upload viruses, malware or harmful code
· To scrape, copy or harvest data from the website
· To infringe our intellectual property or the rights of others
· To harass, abuse, defame or harm any person
· To purchase products for unlawful resale or export
We reserve the right to suspend or terminate access to the website if we believe these Terms have been breached.
19. Errors and Availability
We try to ensure that all information on the website is accurate and up to date.
However, errors, inaccuracies or omissions may occasionally occur, including in product descriptions, pricing, promotions, availability, delivery charges or images.
We reserve the right to correct errors, update information, cancel orders or withdraw products where necessary.
20. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory rights as a consumer.
Subject to the above, we are not responsible for:
· Losses that were not foreseeable
· Business losses
· Loss of profit, revenue or opportunity
· Loss caused by your misuse of products
· Loss caused by inaccurate information you provide
· Delays or failures caused by events outside our reasonable control
Our products are supplied for personal and domestic use only. They must not be used for commercial resale unless we have agreed this in writing.
21. Indemnity
You agree to be responsible for losses, damages, claims or costs arising from your breach of these Terms, misuse of the website, unlawful activity, infringement of third-party rights, or provision of false or misleading information.
This does not affect your statutory rights as a consumer.
22. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.
This may include postal delays, courier disruption, strikes, supply chain issues, technical failures, cyber incidents, extreme weather, pandemics, government action or other events beyond our control.
23. Changes to These Terms
We may update these Terms from time to time.
The latest version will be posted on this website with the updated date.
Your continued use of the website after changes are posted means you accept the updated Terms.
The Terms that apply to your order will be the Terms in force at the time your order is placed.
24. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
25. Contact Information
Questions about these Terms of Service should be sent to:
Sorted Men Ltd
42A High Street Broadstairs Kent CT10 1JT
United Kingdom
Email: info@sortedmen.co.uk