Refund policy
We want you to be happy with your purchase from Sorted Men. If you have any issue with your order, please contact us and we will do our best to help.
Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
· Unopened and unused
· In its original packaging
· In the same condition that you received it
· Accompanied by proof of purchase
For health, hygiene and safety reasons, we cannot accept returns of opened, used, unsealed or partly consumed supplement products unless they are faulty, damaged or incorrectly supplied.
To start a return, please contact us at info@sortedmen.co.uk.
Returns should be sent to:
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Sorted Men Ltd |
Items sent back to us without first requesting a return may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged or you have received the wrong item, please contact us as soon as possible at info@sortedmen.co.uk so we can review the issue and put it right.
We may ask you to provide photographs of the product, packaging and delivery label so that we can investigate the issue properly.
Non-Returnable Items
We cannot accept returns for:
· Opened or unsealed supplement products
· Used or partly consumed products
· Products returned without original packaging
· Gift cards
· Sale or clearance items, unless faulty
· Personal care or hygiene-sensitive products once opened
· Prescription, pharmacy-led or clinically supplied products, unless faulty, damaged or incorrectly supplied
This does not affect your statutory rights.
Exchanges
We do not currently offer direct exchanges.
If you wish to exchange a product, please contact us first. If your return is accepted, you can place a separate order for the replacement item.
UK and EU Cooling-Off Rights
If you buy online, you may have the right to cancel your order within 14 days of receiving it, without giving a reason.
However, this right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Returned items must be unopened, unused, in their original packaging and in a resalable condition.
Refunds
We will notify you once we have received and inspected your return.
If your refund is approved, we will refund you to your original payment method within 10 business days.
Please remember that it can take additional time for your bank or card provider to process and show the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@sortedmen.co.uk.
Return Shipping
Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the item to us.
Original delivery charges may not be refunded unless the item is faulty, damaged or incorrectly supplied.
Contact Us
For any return or refund question, please contact:
info@sortedmen.co.uk
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Sorted Men Ltd |