Privacy policy

Sorted Men Ltd (“Sorted Men”, “we”, “us” or “our”) operates this website and online store, including all related information, content, features, tools, products and services. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, create an account, make a purchase, complete an assessment, contact us, or otherwise use our services.

Our website is powered by Shopify, which helps us provide our online store, payment processing, checkout, account features and related e-commerce services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

·         Name, billing address, delivery address, email address and telephone number.

·         Account details, including login details, preferences and communication settings.

·         Order and transaction information, including products viewed, added to basket, purchased, returned or cancelled.

·         Payment information processed through our payment providers.

·         Communications you send to us, including customer service enquiries.

·         Device and usage information, including IP address, browser type, device information, pages viewed and how you interact with our website.

·         Marketing preferences and consent records.

·         Where you complete a health assessment, questionnaire or consultation form, we may also collect information about your health, lifestyle, symptoms, treatment preferences or suitability for pharmacy-led products. This may include sensitive health-related information.

How We Use Your Personal Information

We use your personal information to:

·         Process and fulfil orders.

·         Deliver products to you.

·         Provide customer support.

·         Manage your account.

·         Process payments and prevent fraud.

·         Improve our website, products and customer experience.

·         Send order updates and service messages.

·         Send marketing communications where you have opted in or where permitted by law.

·         Recommend products or content that may be relevant to you.

·         Comply with legal, regulatory and tax obligations.

·         Where health or assessment information is provided, use it only for the purpose of assessing suitability, supporting the customer journey and, where applicable, passing relevant information to an authorised pharmacy, prescriber, clinical provider or fulfilment partner.

Legal Basis for Processing

We process personal information where one or more of the following applies:

·         It is necessary to perform a contract with you, such as processing and delivering your order.

You should not provide health information unless you are comfortable doing so and understand how it may be used.

If you are seeking medical advice, diagnosis or treatment, you should consult a qualified healthcare professional. Sorted Men supplement products are not intended to diagnose, treat, cure or prevent disease.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes and enforce agreements.

Order and transaction records may be retained for accounting, tax and legal purposes.

Health-related information is retained only where necessary and in accordance with applicable legal, regulatory and clinical requirements.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 18.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Your Rights

Depending on where you live, including if you are in the UK or EEA, you may have rights over your personal information, including the right to:

·         Access the personal information we hold about you.

·         Request correction of inaccurate information.

·         Request deletion of your information.

·         Object to certain processing.

·         Request restriction of processing.

·         Request transfer of your information.

·         Withdraw consent where processing is based on consent.

·         Opt out of marketing communications.

·         To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

International Transfers

Your personal information may be processed outside the UK or EEA by Shopify, payment providers, technology providers or other service partners.

Where this happens, we rely on appropriate safeguards, such as recognised contractual protections, adequacy decisions or other lawful transfer mechanisms.

·         It is necessary for our legitimate business interests, such as improving our services, preventing fraud and responding to enquiries.

·         You have given consent, such as for certain marketing communications or health assessment activity.

·         It is necessary to comply with a legal obligation.

·         Where health-related information is processed, it may be processed with your explicit consent or where necessary for health-related services provided by an appropriate healthcare or pharmacy partner.

Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to provide our services, including:

·         Shopify, which hosts and supports our online store.

·         Payment processors.

·         Delivery and fulfilment partners.

·         IT, website, analytics and marketing service providers.

·         Customer support providers.

·         Pharmacy, prescribing or clinical partners where you request or use pharmacy-led services.

·         Professional advisers, insurers, regulators or authorities where required by law.

·         We do not sell your personal information. Where third-party pharmacy or clinical partners are involved, they may provide their own privacy notice explaining how they process your information.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the e-commerce platform, checkout, payments, analytics and related services. Information you provide through our website may be processed by Shopify and its service providers in countries outside the UK or European Economic Area.

You can read more about Shopify’s privacy practices in Shopify’s own privacy policy.

Marketing

If you opt in to receive marketing, we may send you emails or other communications about Sorted Men products, offers, updates and content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send you service messages relating to orders, account activity, delivery updates or customer support.

Cookies and Tracking

Our website uses cookies and similar technologies to operate the site, remember preferences, understand website performance, improve customer experience and support marketing activity.

You may be able to manage cookies through your browser settings or through any cookie preference tool displayed on our website.

Health and Assessment Information

If you complete an assessment, questionnaire or consultation relating to men’s wellness, sexual performance, hair loss, weight management, vitality, prostate health or any other health-related area, you may provide information that is sensitive.

We will only use this information for the purposes explained at the time it is collected, such as assessing product suitability, supporting your enquiry, or enabling a pharmacy or clinical partner to review your request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or how we process personal information.

The updated version will be posted on this website with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Sorted Men Ltd
Email: info@sortedmen.co.uk
Address: 42A High Street, Broadstairs, Kent, CT10 1JT

For the purposes of UK data protection law, Sorted Men Ltd is the data controller of the personal information we process, except where an independent pharmacy, prescriber, clinical provider, payment provider or platform provider acts as a separate data controller.